Shipping, Return & Exchange Policy

Return & Exchange Policy

We want you to have a smooth shopping experience. If you are not fully satisfied with your purchase, please review our policy below:

Return & Exchange Window

• You can request a return or exchange within 3 days of delivery.
• Requests raised after this period will not be accepted.

Non-Returnable Items

• Innerwear, face masks, and hygiene-sensitive products are non-returnable and non-exchangeable.
• Certain categories like jewellery, Wedding Bags/Footwear, perfumes, lingerie sets, etc., are also not eligible for return/exchange.

Wedding Collection Policy

• Wedding collection products (including bags, potli, heels, clutches, etc.) are strictly non-returnable.
• Only exchange is allowed, subject to stock availability.
• If exchange is not possible, a credit note valid for 2 months will be issued.

Product Condition

• Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Products with missing tags, damage, or signs of use will not be accepted.

Return Charges

• A ₹150 handling fee will be deducted for all returns.
• Exchange for size issues or defective items may be free of cost (at our discretion).

How to Request

• Use the “Raise a Return/Exchange” form in the website footer.
• Registered users: Go to “My Orders” and raise a request.
• Guest users: Email support@carafashions.com with order details.

Pickup & Processing

• Reverse pickup will be arranged within 2–3 days (subject to service availability).
• In some cases, customers may need to self-ship the product.
• After receiving, the product will undergo a quality check (QC).

Refund Policy

• Refunds are initiated within 72 hours after QC approval.
• Prepaid orders: Amount credited within 3–5 working days.
• COD orders: Refund processed via a secure payment link.
• Partial COD advance payments are non-refundable.

Exchange Policy

• Exchanges are allowed only for size or same product, unless otherwise approved.
• All exchanges are subject to stock availability and serviceable location.
• Only one product can be selected per exchange request.

Additional Important Points

• Customers must record an unboxing video in case of damaged/wrong product claims.
• Products reported as damaged/defective must be informed within 2 days of delivery.
• If a returned product fails QC, it will be sent back to the customer.
• Orders with free gifts must be returned along with the main product.
• Shipping charges are non-refundable.
• The company reserves the right to reject or limit returns/exchanges in case of misuse of the policy.